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Meet the Team Monday: Shannon Piche, Registered Technician

March is Pharmacy Awareness Month (PAM) – a time to highlight the enormous contributions that pharmacists and pharmacy technicians make to care teams and residents alike. This March marks one year since the COVID-19 pandemic began, and the pharmacy community has stepped up like never before to keep our communities safe and healthy.

We would like to present our “Meet the Team Monday” series, in which we feature members of our valued pharmacy team. Today, let us introduce you to Shannon Piche, who works as a Registered Pharmacy Technician at one of our Medical Pharmacies retail stores.

1. Tell us about your role at Medical Pharmacies Group Limited (MPGL) and your favourite part of it.

I am currently the Registered Technician at our North Bay store. I love working with our contracts/clients outside of the pharmacy. I work directly with our local addictions recovery home and the in-house opioid replacement therapy doctor, as well as with our harm reduction network. I love the personalized service that we provide to this vulnerable population, and seeing the difference that just simply caring and being available to these people is amazing. I truly appreciate working under a manager that cares enough to allow us to give that extra time and care to those who need it.

2. What’s one misconception about your role?

That all we do is count pills and look at them all day.

3. What has been your favorite project at MPGL?

One of my favorite projects was the contract for a new addictions clinic. It was new to me and to the staff who set it up. It was a challenge and I learned a lot. I am very fortunate as my general manager, Jennifer Sicard, let me take the lead, but was there to guide me and help me find the proper resources needed. Her guidance really helped build my confidence in this area, and now that is really where my passion lies.

4. Which has been more valuable in your career, your education or your experience? Why?

Experience – hands down. There is only so much you can learn from lectures and books. Working in mental health and addictions you soon learn that guidelines are just simply that, and within our community, collaboration within the circle of care is a fundamental tool.

5. How do you motivate yourself and your team during COVID? 

I am extremely fortunate and work within a great team. We all motivate each other and truly treat each other with respect and care. We have gone through some changes over the years; some stressful and some exciting (and one of them being COVID), but we always take time each day for a little silliness (when appropriate). Through it all, we’ve become a truly amazing work family.

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